How can we help you today?

Support Topics

Account Settings

No posts available in this category.

Event Metrics and Reporting

No posts available in this category.

Getting Started

No posts available in this category.

Setting up Attendee Profiles

Setting Up Exhibitor Booths

No posts available in this category.

Setting up Webcasts

No posts available in this category.

Webcast Tracks

No posts available in this category.

Setting up Email Reminders/Confirmations

1. Click the 'Messaging’ dropdown on Event Settings Panel, then ‘Emails’ 

2. Click 'Add New’ 

3. Fill out the Email Properties 

-Email Title*: Required 

-Subject Line*: Required 

-Email Type: For internal reference (registration confirmation, etc.) 

-Language: Select a language 

4. Visit the Email Template library if you wish to start from a Chati email template (Nexus is recommended) 

5. Once a template has been selected, scroll down to the Email Content Editor* 

-Certain elements will automatically pull from the event branding (colors, etc.). Many parts of the email are pre-populated with text/emojis, but can be edited (copy, customization tags, etc.) 

6. Scroll down to Distributions [ET], then click ‘Create New Distribution’ 

7. Fill out ‘When To Send*’ It is required (If event date changes, you won’t have to change all of the distributions because it’s set relative to the event date) 

8. Click ‘Save’ 

View Count: 93