Message Management 

For Admins and Space Staff only: 

Pinning Messages 

• Hover over any message to reveal admin options 
• Click the pin icon (appears on the right side of the message) 
• Pinned messages appear at the top with a blue highlight and pin icon 
• Multiple messages can be pinned at a time 

Common Use Cases for Pinned Messages 

• Welcome messages: "Welcome to Technical Support! Please describe your issue." 

• Chat topic guidelines: "Use this space to discuss networking opportunities." 

• Important announcements: "The session will begin in 10 minutes." 

• Help desk status: "This help desk is currently unmonitored. For immediate assistance, email support@company.com" 

Deleting Messages 

Click the delete icon when hovering over messages, this action cannot be undone 

Reporting Note- deleted messages are included in reporting along with who they were deleted by 

Clearing All Messages 

• Click the three dots (menu) icon in the chat interface 

• Select "Clear all channel messages" 

• Warning: This removes ALL messages including pinned messages and cannot be undone 

Available for staff and attendees: 

Editing Messages 

• Click the pencil (edit) icon when hovering over messages 

• Modify the message content in the text field 

• Save changes - edited messages show "last edited" timestamp